Request special assistance

To offer you the most adequate care for your needs at the airport or during your flight, we invite you to submit your request for special assistance well in advance.

How do I request special assistance at the airport?

If you have trouble walking long distances and don’t need extra assistance on your flight, you can request assistance at the airport free of charge. We’ll make sure that there is a wheelchair or cart available to help you get to your flight.

Request assistance at the airport immediately after booking (or at the latest 48h before your flight) by filling in this form and sending it to meda@brusselsairlines.com

How do I request special assistance on board?

If your needs are more specific, you can notify our special assistance team immediately after completing your booking (or at the latest 48 hours before departure). We’ll take all necessary precautions to make your flight as smooth as possible and offer you this service free of charge.

1. Contact us after completing your booking

2. Complete the MEDIF form if asked

Medical Assistance Co-ordination Service (MEDA)

Mail: meda@brusselsairlines.com
Phone: + 32 2 723 8014 (for US: +1 866 308 2230)

Opening hours:
Mon – Fri : 9:00 a.m. – 12:30 p.m. & 1:30 p.m. - 4:00 p.m.
Sat, Sun & bank holidays: 9:00 a.m. – 1:00 p.m.

In some cases, you will be asked to fill in the MEDIF form. This medical form helps us assess if you can travel and how we can best assist you.

This form needs to be completed by your doctor and returned to us via meda@brusselsairlines.com.

Download and save the MEDIF form (pdf)

1. Inform us during the booking

2. Complete the MEDIF form if asked

3. Contact our MEDA team if needed

Inform our Service Centre agent or your travel agent about your medical needs. They will guide you through the process.

In some cases, you will be asked to fill in the MEDIF form. This medical form helps us assess if you can travel and how we can best assist you.

This form needs to be completed by your doctor and returned to us via meda@brusselsairlines.com.

Download and save the MEDIF form (pdf)

For more specialised questions (e.g. about your wheelchair, medical equipment, etc.) you can contact our MEDA team.

Mail: meda@brusselsairlines.com
Phone: + 32 2 723 8014 (for US: +1 866 308 2230)

Opening hours:
Mon – Fri : 9:00 a.m. – 12:30 p.m. & 1:30 p.m. - 4:00 p.m.
Sat, Sun & bank holidays: 9:00 a.m. – 1:00 p.m.

Good to know

Even though it is not compulsory, we encourage you to inform us about the nature of your medical problem (e.g. pacemaker, reduced mobility, etc.) so that we can be better prepared. In all cases where assistance is required, we will help you to and from the aircraft and offer assistance with connecting flights.

If you have requested special assistance, check-in for your flight first and then go to the special assistance desk no later than: