Seeing-eye, hearing or assistant dogs can travel by your side during the entire journey. They must be trained to be obedient to your commands and must behave appropriately in public areas. We provide you with all the essential information to ensure a smooth and safe journey.
What is a service dog?
Can be any breed or type of dog
Must be individually trained to perform tasks for the benefit of a passenger with a disability (be it a visual, sensory, psychiatric or other mental disability)
Emotional support dogs, comfort/companionship dogs and service dogs in training are not considered service dogs.
How will my service dog travel?
They can travel with you in the cabin
They are not restricted in size or weight
They can travel free of charge
How can I book a flight with my service dog?
Service animals can only be booked via our Medical Assistance team at the latest 48h before departure.
Which requirements apply?
To make sure that all our passengers experience a pleasant flight, your service dog needs to have been trained to behave properly in public settings.
You must submit:
A certificate stating the type of training that your dog has successfully completed, including the length of the training and the name and location of the trainer and training facility.
Or
A certificate from a training school which is accredited by the organizations
Assistance Dogs International (ADI)
Assistance Dogs Europe (ADEu)
International Guide Dog Federation (IGDF)
Your service dog has to:
fit in the space in front of your seat and not sit on a passenger seat
be able to stay in the same spot for the whole flight duration
be secured by leash to the seat, you have to be able to do this yourself
preferably wear a harness (and muzzle) instead of a simple collar
Good to know
For flights with a scheduled flight time of 8 hours or more, you will need a written confirmation stating that your service animal will not need to relieve itself during the flight or can do so in a way that does not create a health or sanitation issue on the flight.
