BAGGAGE ISSUES

You’ve lost personal items on board or at the airport? Or your baggage got damaged or lost during travel? Find out ​here what to do.

If you have a concern you would like to share with us, fill out the form below so that a member of our Service Centre can assist you.

Representative information

You are not the main passenger but taking care of a loved one? Let’s get in touch!

Who is filling the form

Travel Agent Lawyer Family member
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Main passenger information

We’re here to help. Who may we assist?

Select title, if available Dr. Prof. Prof. Dr.
Miles & More
English Français Nederlands

Additional passenger information

If multiple passengers from the same booking are concerned, let us know.

Additional Passengers

Passenger 1
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Passenger 2
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Passenger 3
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Passenger 4
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Passenger 5
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Bank details

Provide us your bank details and we’ll do the necessary.

Bank account 1

Account Currency

Account Holder Address

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Bank account 2

Account Currency

Account Holder Address

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Bank account 3

Account Currency

Account Holder Address

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Bank account 4

Account Currency

Account Holder Address

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Bank account 5

Account Currency

Account Holder Address

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Bank account 6

Account Currency

Account Holder Address

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Passenger contact information

Share your contact details so that we can easily get in touch with you.

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Private Business Temporary

Travel information

Provide us your booking details and baggage reference, if applicable.

Flight information

Provide the necessary flight information so that we can assist you more easily and faster.

Flight 1
Brussels Airlines Lufthansa Austrain Swiss
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Economy Class Premium Economy Class Business Class
Flight 2
Brussels Airlines Lufthansa Austrain Swiss
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Economy Class Premium Economy Class Business Class
Flight 3
Brussels Airlines Lufthansa Austrain Swiss
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Economy Class Premium Economy Class Business Class

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Voice your concern

Your trip with us didn’t go as planned or as expected? Let us know and help us improve our service.

Flights from Spain: for claims made within the scope of application of Law 7/2017 of 2 November and Order TMA/201/2022 of 14 March, if you are not satisfied with the resolution proposed by Brussels Airlines, or if you have not received a response within one (1) month from the date of submission, you may appeal to the national air safety agency (AESA, 71 ​www.seguridadaerea.gob.es) for alternative dispute resolution (ADR) in accordance with the applicable regulations of the European Union on the protection of air transport users (Reg. (EC) 261/2004 and Reg. (EC) 1107/2006). This procedure expressly excludes claims for baggage and damages additional to the objective compensation established in the aforementioned regulations or other clauses of the carriage contract. AESA will not admit claims submitted more than one (1) year after submission of the previous claim to Brussels Airlines. The decision adopted by AESA in ADR is binding for Brussels Airlines.

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