Sensory impairment and cognitive disabilities 

There are no restrictions on board for passengers with sensory impairment or cognitive disabilities. However, to ensure the most comfortable flight experience possible, we highly recommend flying with a travel companion or requesting special assistance.

Special assistance is mandatory for: 

• Passengers with mental impairments. 

Special assistance is recommended for: 

• Blind or visually impaired 
• Deaf or hearing impaired 
• Mute or speech impaired 

As flying is not a routine event for most people, it will help to have a familiar person around in case of unexpected changes at the airport or during the flight. If you are both blind and deaf, you must travel with a companion. 

Your guide dog is also welcome to travel with us. ​More info.

Taking a plane is not an everyday event. It means navigating through unfamiliar locations, sometimes in crowded places, and being able to cope with procedures that can be stressful. 

If your family member or friend has a mental impairment, it’s important to evaluate their ability to cope with situations they are unaccustomed to such as: 

• Navigating through large international airports, sometimes with multiple terminals 
• Understanding and being capable of following the procedures of security checkpoints, passport control and customs
• Understanding and communicating with the crew about safety instructions
• Coping with unexpected situations such as boarding gate changes, schedule changes, turbulence, etc. 

Remember that a travel companion is always mandatory for passengers who are unable to help themselves in the event of an emergency evacuation, are unable to communicate with the crew or are incapable of understanding safety instructions.