Terms and conditions of use for the Refund Voucher

The Brussels Airlines Refund Voucher (referred to below as “Refund Voucher”) is an offer of Brussels Airlines SA/NV, 100-102, Avenue des Saisons, 1050 Brussels, Belgium (referred to below as “Brussels Airlines”). The Refund Voucher is offered in compliance with ​Regulation (EC) No. 261/2004 and the rights of passengers in the event of cancellation of the flight(s) or the Montreal Convention for the carriage of baggage.

The passengers who take advantage of this offer (referred to below as “Users”) have the option of using the amount of the voucher to book a scheduled Brussels Airlines service (not open-jaw) at a later date, as well as selected additional services on brusselsairlines.com for an amount equal to the value of the Refund Voucher. 

These terms and conditions of use apply to the use of the Refund Voucher. In addition to these terms and conditions of use, the Brussels Airlines General Terms and ​Conditions of Carriage also apply at all times. 

Brussels Airlines Feedback Management is responsible for issuing the Refund Vouchers. The Refund Voucher is made available in the form of a redeemable code.

Further information on receiving the Refund Voucher

The redemption of the Refund Voucher is possible only online at www.brusselsairlines.com

Up to three vouchers can be used for one booking.

Unless indicated otherwise on the voucher, the Refund Voucher is valid from the moment it is issued until the end of the issuing year and an additional three years further (e.g. date of issue 21 October 2021, valid until 31 December 2024). Other statutory or contractual claims arising from the original ticket remain unaffected.

The Refund Voucher is transferable to another person. The owner of the Refund Voucher must not, therefore, be the passenger named on the ticket being bought.  

If the voucher value exceeds the purchase price of the ticket, the remaining value of the voucher can be used for further purchases as part of the validity of the Refund Voucher. Other statutory or contractual claims from the original ticket remain unaffected for the remaining value of the voucher.

If the amount of the Refund Voucher is not sufficient for the purchase of a new flight in full, the difference can be credited by credit card (Visa, Mastercard or American Express) during the redemption process.

The Brussels Airlines Refund Voucher can only be used for bookings on www.brusselsairlines.com with a route that only includes flights with Brussels Airlines flight number (e.g. SN123). 

It cannot be used on tickets already purchased.

By redeeming the Refund Voucher and purchasing a ticket, a contract of carriage is created between the Compensation Voucher holder and Brussels Airlines. The Brussels Airlines ​Terms and Conditions of Carriage apply. These can be found on www.brusselsairlines.com.

If tickets paid for with a Refund Voucher are cancelled in accordance with the statutory or fare conditions and a refund is applied for, the refund value is re-transferred to the Refund Voucher. 

Once the Refund Voucher is used, its validity expires for the amount used. 

Refund Vouchers are non-refundable.

Brussels Airlines’ liability to users for refunds is excluded, providing the claim is based on minor negligence. This does not apply if, in breach of an obligation, which the contract must provide for in accordance with its meaning and purpose or fulfilment thereof allows proper execution of the contract and compliance thereof upon which users may generally rely. If Brussels Airlines is fundamentally liable, the claim for compensation shall be limited to the typical contractual and foreseeable damages (value of the established service).

The limitations of liability do not apply in the event of injury to life, limb or health, in the case of gross negligence or willful intent by employees, vicarious agents or legal representatives of Brussels Airlines, as well as in the case of legally stipulated liability irrespective of fault or any guarantees undertaken.

Users are aware that unrestricted availability of the website www.brusselsairlines.com is not technically feasible with the relevant services from Brussels Airlines. Brussels Airlines does not assume any guarantee in this respect. However, Brussels Airlines shall endeavor to make www.brusselsairlines.com constantly available as far as possible, and at least 90% of the time. In particular, maintenance, security or capacity works on the website and events that lie outside the scope of influence of Brussels Airlines (such as disruptions to public communication networks, electricity failures, etc.) may lead to short-term disruptions or the temporary suspension of services. Brussels Airlines shall only undertake maintenance, security or capacity works on the website as required Brussels Airlines as far as possible at times of low demand. Brussels Airlines does not guarantee that third-party services, in particular network services or other services provided by third parties, will always be free from disruption, free from faults or reliably available.

If users have any questions about Refund Vouchers, they can contact Brussels Airlines.

Brussel law shall apply to these terms and conditions of participation and all legal relationships between users and Brussels Airlines; the UN Convention on Contracts for the International Sale of Goods and International Private Law are excluded. In the case of business dealings with consumers within the European Union, the law at the consumer’s place of residence can also apply, providing these concern mandatory provisions of consumer protection law.