Cancel and refund requests
As travel plans can change unexpectedly, we offer you the possibility to cancel your booking and obtain a refund according to your selected travel fare. If you change your mind up to 24 hours after your online booking, you may even cancel your reservation without penalty. Airline fees, optional payment charges and travel insurance fees remain non-refundable.
What is refundable?
Short- and medium-haul flights
Long-haul flights
Good to know
An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other offline channels. The admin fee applies per ticket.
In case of combining a non-refundable fare for your outbound flight(s) and a refundable fare for your inbound flight(s) - or vice versa - the complete ticket is non-refundable as for this type of ticket, the fare rules of the non-refundable ticket are applicable.
In case the standard cancellation fee is higher than the basic fare + international surcharge, we charge the basic fare + international surcharge instead of the standard cancellation fee.
A flight cancellation or schedule change doesn't allow a refund of the rebooking fee.