Technical difficulties

Please note that due to a temporary system error, requests made via the below form between 27 November and 11 December were not processed and cannot be retrieved. As the system is now restored, we kindly urge you to file a new request. We apologise for the inconvenience and thank you for understanding.

Data Subject Request Form

Brussels Airlines wants to provide you with the best and fastest service possible. In order to do so, we urge you to address the right department within our organisation. Please use these links when your question concerns the following:

  • Lost or damaged baggage? Click here.
  • Cancellations and refunds? Click here
  • Problem with your flight? Click here.
  • Another specific problem or complaint, or you want to correct the personal data we have about you?  
    Click here to reach out to our Customer Service Centres by filling out the designated form linked to your topic. Do not complete the Data Subject Request Form.
  • Contact us via chat/social media/by phone? Click here and scroll down to find the necessary numbers and links.
  • Data protection information? Thanks for taking a glance at our Privacy Policy! This page contains information such as an overview of all our data processing activities and what your rights are in relation thereto.

You want more detailed data protection related information or exercise (another) one of your GDPR rights? If so, we invite you to fill out the form below (all fields are mandatory).

This form can also be used if you want to alert us of a possible data security incident – please do so in case you notice any irregular activity following the use of our services or systems. 

1. This request relates to

Please choose my right of access my right to be forgotten (erasure) my right to restriction of processing my right to data portability my right to object a data security incident I wish to report

2. Information about me which is needed to be uniquely identified in Brussels Airlines’ systems

Please note that your request will be deemed invalid without this information.

3. Additional information regarding my request which I deem necessary to provide

In case you are exercising a GDPR right, please be as specific as possible regarding the processing activity you have in mind.

In case you are reporting a data security incident: please provide your telephone number, so we can speed up our investigation and contact you if necessary. Your telephone number will only be used for that purpose.

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