Industrial action of handling agent Swissport in Brussels has come to an end. More info >>
All Swissport employees have resumed their duties and baggage handling activities are back to normal since Friday morning, meaning that checked-in luggage is again loaded on the flights and delivered upon arrival.
Delayed luggage as a result of the Swissport actions
It will still take several days to deliver the luggage that was not delivered upon arrival during the last days.
We are doing our utmost to deliver all missing luggage to our passengers and will continue to do so during the long weekend.
We ask you NOT to come to the airport to look for your baggage since we are delivering constantly to our delivery partner, so your luggage is not at the airport anymore.
Track the status of your luggage here
We sincerely apologize for the inconveniences and we thank our passengers for their patience during this challenging period.
Click here for a list of frequently asked questions regarding delayed luggage because of the Swissport actions
**CURRENT STATUS OF THE DELAYED LUGGAGE DELIVERY**
As a result of the 4-day industrial action of Swissport services at Brussels Airport, there is currently a high amount of luggage that needs to be processed.
We are currently working on sorting all lef tbehind luggage as a result of the Swissport industrial actions. Volunteers from all departments of Brussels Airlines are helping out day and night in order to get the job done efficiently. We are sorting all luggage per destination and transporting it to a distribution centre, from where it will be delivered to our customers in Belgium and neighboring countries.
For delayed luggage with a foreign destination: we don’t accept any cargo on our flights so we are loading as much left behind luggage as possible and get it to their final destinations.
The total amount of luggage that was not processed is estimated at 9000 pieces. This is a highly exceptional situation and requires a lot of work, so we kindly ask you to be patient while we do the best we can in difficult, challenging circumstances.
We have called for extra reinforcement, and together with our delivery partners, we now expect to deliver between 1100 and 1500 luggage pieces per day in Belgium and neighboring countries.
At the same time, we are gradually increasing luggage deliveries abroad.
We ask you not to come to the airport to look for your baggage yourself, as we cannot ensure that it is there anymore. When your luggage is found, we contact you for delivery arrangement.
Passengers who are not at their original destination anymore can then indicate where the luggage needs to be delivered.
We apologize again for the great inconveniences this has caused to our passengers
Last Update: 18/05/2013 - 11:00